Human Resource Management Research Paper Example | Topics and Well Written Essays - 2500 words

Human Resource Management - Research Paper Example The case study is all about the Jet Blue Airways which was founded by David Neeleman in the year 2000. The company has been trying to provide superior service to its staffs and has been constantly struggling for finding the right candidate who could blend with the culture of the organization. Rigorous training was provided to the staffs depending upon the duties and responsibilities. Moreover, the employees or the crew members went out of their way by helping the passengers; and the pilots used to interact with the customers and also engage themselves in activities such as cleaning up the plane for the next flight. The airport manager was found issuing the boarding passes. While recruiting the candidate, the company looked for people who had a positive attitude as the candidate was often asked to do certain things that were not a part of the job description. The airlines basically looked for the five values in the people they hired and these traits were given the first preferences. T he company’s recruitment and selection process have been quite complex. The selection process of the Jet Blue Airways has been focused on the ability of the applicant to handle the situation on several hypothetical situations. Even during the selection process the company tried its best to find the candidates’ abilities to imbibe the values of the Jet Blue. It was also found that despite having revolved around the values of the organization, the employees reported that they were unhappy with the leaders. From the above paragraph, it is evident that the company had a very complex recruitment and selection process. Moreover, it has been focusing more on the values during the selection and the recruitment process. Although, the culture of the organization has helped the company to perform well in the near past, however, it is not always possible for a candidate to have all the five values that the companies look for while recruiting and selecting the candidate. The compan y may face several problems if they have such tight recruitment and selection process. The company also faced problems of leadership and teamwork despite the leaders getting the best training. The company always realized the need to focus on the training of the leaders as they would guide their followers to adhere with the culture of the organization.